aqq99 Privacy Policy

1 Introduction

aqq99 is Bangladesh's premier online casino and sports betting platform. We are committed to protecting the privacy and security of all personal data entrusted to us by our players and visitors. This Privacy Policy sets out in clear, plain English the manner in which aqq99 collects, uses, stores, and discloses personal information in the course of operating the Platform.

This Policy applies to all individuals who visit the aqq99 website at https://aqq99.io, register a player account, use any feature of the Platform, or communicate with aqq99 through any channel including email, live chat, or social media. It should be read alongside the aqq99 Terms & Conditions and Responsible Gaming Policy, both of which are available on this website.

aqq99 is dedicated to ensuring that your personal data is processed fairly, transparently, and in accordance with applicable data protection principles. We recognise that privacy is a fundamental right, and we design our data practices accordingly.

2 Data Controller

For the purposes of this Privacy Policy, aqq99 acts as the data controller in respect of personal data collected from players and visitors. As data controller, aqq99 determines the purposes for which and the means by which personal data is processed.

All enquiries relating to the exercise of data subject rights, data correction requests, or privacy complaints should be directed to the aqq99 support team at [email protected]. We will acknowledge all privacy-related correspondence within five business days and aim to resolve all requests within 30 calendar days.

3 Data We Collect

aqq99 collects the following categories of personal data from players and visitors to the Platform:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification document;
• Date of birth (for age verification purposes — players must be 21 years or older);
• Residential address, including city, district, and postal code;
• Mobile telephone number;
• Email address.

3.2 Account & Authentication Data

• Username and hashed (encrypted) password;
• Security question answers (where applicable);
• Account creation date, last login timestamp, and device fingerprint.

3.3 Financial & Payment Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals;
• Bank account details or card details (last four digits only — full card numbers are handled exclusively by our PCI-compliant payment processors and are never stored on aqq99 servers);
• Transaction history: deposit amounts, withdrawal amounts, dates, and reference numbers;
• Account balance information.

3.4 Identity Verification (KYC) Data

• Scanned or photographed copies of government-issued identity documents (National ID card, passport, or driving licence);
• Proof of address documents (utility bill, bank statement);
• Selfie photographs used for liveness verification where required.

3.5 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Browser type, version, and operating system;
• Device type (desktop, mobile, tablet) and device identifiers;
• Session duration, pages visited, and clickstream data;
• Game history: games played, wagers placed, results, and timestamps.

3.6 Communications Data

• Records of live chat conversations with our support team;
• Email correspondence sent to or received from aqq99;
• Feedback, complaints, and dispute records.

4 How We Collect Data

aqq99 collects personal data through the following means:

4.1 Directly From You

The majority of personal data we hold is provided directly by you when you: register an Account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to a survey or promotion, or exercise a data subject right.

4.2 Automatically

When you visit or use the Platform, we automatically collect technical and usage data through cookies, server logs, and similar technologies. This data is collected regardless of whether you are logged in to an Account. See Section 8 for full details of our cookie practices.

4.3 From Third Parties

In certain circumstances, aqq99 may receive personal data about you from third-party sources, including:

• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm transaction status;
• Identity verification and KYC service providers who authenticate identity documents;
• Fraud prevention and anti-money laundering screening services;
• Responsible gaming self-exclusion registers, where you have registered on such a list.

5 Legal Basis for Processing

aqq99 processes your personal data on one or more of the following legal bases:

6 How We Use Your Data

aqq99 uses the personal data it collects for the following specific purposes:

• Account provision: To create, maintain, and manage your aqq99 Account and provide you with access to all Platform features;
• Payment processing: To execute deposit and withdrawal transactions, verify payment methods, and maintain accurate financial records;
• Identity verification: To confirm that you meet the minimum age requirement (21+) and that your identity is authentic, in accordance with our KYC obligations;
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Fraud and AML prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform;
• Responsible gaming: To monitor player activity for indicators of problem gambling, enforce self-exclusion requests, and apply deposit or session limits you have set;
• Platform personalisation: To tailor game recommendations, promotional offers, and Platform content to your preferences and history;
• Analytics: To analyse aggregated, anonymised usage data to improve Platform performance, game selection, and user experience;
• Marketing: To send you promotional emails, bonus notifications, and news about aqq99 products and seasonal offers — only where you have provided consent;
• Legal compliance: To fulfil any legal or regulatory obligation placed on aqq99 by applicable law, including responding to lawful requests from law enforcement or regulatory authorities.

7 Data Sharing & Disclosure

aqq99 does not sell your personal data. We may share your data with the following categories of third parties only to the extent strictly necessary for the purposes described in this Policy:

7.1 Payment Service Providers

We share relevant financial data with payment processors including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard solely to facilitate deposits and withdrawals on your Account.

7.2 Identity Verification Providers

We share identity document data and related personal information with our KYC and identity verification service partners for the purpose of authenticating your identity in accordance with our compliance obligations.

7.3 Technology and Infrastructure Partners

We share data with trusted technology vendors who provide hosting, cloud storage, cybersecurity, analytics, and customer support software services to aqq99 under strict contractual data processing agreements.

7.4 Game Software Providers

Certain game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive anonymised or pseudonymised technical data necessary to deliver their games through the Platform. These providers do not receive personally identifiable information beyond what is technically necessary.

7.5 Law Enforcement and Regulatory Bodies

aqq99 will disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required to do so by applicable law, court order, or where disclosure is necessary to prevent or investigate suspected criminal activity including fraud or money laundering.

7.6 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the aqq99 business, personal data held by aqq99 may be transferred to the acquiring entity as part of that transaction. We will notify registered players of any such transfer that materially affects the processing of their personal data.

8 Cookies & Tracking Technologies

aqq99 uses cookies and similar tracking technologies (such as pixel tags and local storage objects) to operate and improve the Platform. The following categories of cookies are used:

You can manage or delete cookies at any time through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to log in to and use the Platform. Disabling functional or analytics cookies will not prevent you from accessing the Platform but may reduce the quality of your experience.

9 Data Retention

aqq99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The following general retention periods apply:

• Active Account data: Retained for the duration of your Account and for a minimum of five years following Account closure;
• KYC and identity documents: Retained for a minimum of five years from the date of submission or Account closure, whichever is later, in accordance with anti-money laundering compliance requirements;
• Transaction records: Retained for a minimum of five years from the date of each transaction;
• Customer support communications: Retained for three years from the date of the final communication in a support thread;
• Marketing consent records: Retained until consent is withdrawn and for one year thereafter as proof of the original consent;
• Technical and usage data (logs): Retained for 12 months on a rolling basis, after which they are deleted or fully anonymised.

When personal data is no longer required, aqq99 will securely delete or anonymise it so that it can no longer be associated with any individual.

10 Data Security

aqq99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and aqq99 servers;
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records;
• Password hashing using industry-standard bcrypt algorithms — aqq99 never stores plain-text passwords;
• Role-based access control (RBAC) ensuring that internal staff can only access personal data necessary for their specific job function;
• Regular penetration testing and security audits conducted by independent third-party security professionals;
• Multi-factor authentication (MFA) for all internal administrative access to production systems;
• Comprehensive security incident response procedures, including mandatory breach notification to affected players within 72 hours of discovery where required by applicable law.

11 International Data Transfers

Some of aqq99's technology partners and service providers are located outside Bangladesh. As a result, your personal data may be transferred to, stored in, or processed in countries other than your country of residence. Where such transfers occur, aqq99 ensures that appropriate safeguards are in place to protect your personal data, including:

• Contractual data processing agreements incorporating standard data protection clauses;
• Transfers only to service providers that maintain security standards equivalent to or exceeding those applied by aqq99;
• Ongoing monitoring of third-party compliance with these contractual obligations.

By using the aqq99 Platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data as described in this section.

12 Your Data Rights

As a data subject, you hold the following rights in respect of your personal data held by aqq99. To exercise any of these rights, please contact our support team at [email protected].

• Right of Access: You may request a copy of all personal data aqq99 holds about you, along with information about how it is used;
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you;
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Restrict Processing: You may request that aqq99 limit the processing of your personal data in certain circumstances, such as while a dispute over data accuracy is resolved;
• Right to Data Portability: You may request that aqq99 provide your personal data in a structured, machine-readable format suitable for transfer to another service provider;
• Right to Object: You may object to the processing of your personal data where aqq99 relies on legitimate interests as the legal basis, including objecting to direct marketing at any time;
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

aqq99 will respond to all valid data rights requests within 30 calendar days. We may request proof of identity before fulfilling a request to protect against fraudulent access to another person's data.

13 Children's Privacy

The aqq99 Platform is strictly intended for adults aged 21 years and above. aqq99 does not knowingly collect personal data from any person under the age of 21. If aqq99 becomes aware that personal data has been collected from a person under 21, the relevant Account will be immediately suspended, any funds held will be returned, and all personal data associated with the Account will be securely deleted.

If you believe that a person under 21 has registered an Account on the Platform, please notify us immediately at [email protected].

14 Third-Party Links

The aqq99 Platform may contain references to or integrations with third-party services such as payment providers (bKash, Nagad), game software providers (Pragmatic Play, Evolution Gaming), and communication tools. aqq99 is not responsible for the privacy practices or data handling policies of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the Platform.

15 Policy Updates

aqq99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where reasonably practicable, by sending an email notification to the address registered on your Account.

The effective date at the top of this Policy reflects when the most recent version came into force. We encourage you to review this Policy periodically to remain informed about how aqq99 protects your data. Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the changes.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way aqq99 handles your personal data, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 within your aqq99 Account dashboard after login
• Response Time: We aim to acknowledge all privacy enquiries within 5 business days and resolve them within 30 calendar days (Bangladesh Standard Time)

For responsible gaming concerns, account self-exclusion, or problem gambling support, please visit our dedicated Responsible Gaming page or refer to our FAQ for quick guidance.